IT Expert System

MS Outlook Module

Microsoft Outlook is world’s leading Desktop personal productivity program that is used to efficiently manage personal information like emails, calendar, contacts and notes. MS Outlook makes it easy to manage emails, create and manage contacts, create and manage appointments and take notes.

Office Admin Program

Course Content

1. Introduction to Microsoft Outlook

Overview of Microsoft Outlook
Exploring the Outlook interface
Customizing the Outlook interface

2. Email Management

Creating, sending, and receiving emails
Organizing and managing emails in folders
Using flags, categories, and rules
Managing attachments

3. Contacts and Address Book

Creating and managing contacts
Using the Address Book
Contact groups and distribution lists
Importing and exporting contacts

4. Calendar and Scheduling

Navigating the Outlook calendar
Creating, editing, and deleting appointments and events
Scheduling meetings and inviting attendees
Sharing calendars and viewing others' calendars

5. Tasks and To-Do Lists

Creating and managing tasks
Setting task priorities and due dates
Using task folders and categories
Assigning tasks to others

6. Notes and Journaling

Taking and organizing notes
Using the Outlook Journal
Linking items to journal entries
Tracking activities and time management

7. Outlook Rules and Automation

Creating advanced email rules
Managing out-of-office messages
Auto responders and templates
Using Quick Steps for automation

8. Outlook Data Management and Security

Backing up and archiving Outlook data
Protecting Outlook with passwords
Encrypting email messages
Managing junk email and spam

9. Integration and Collaboration

Integrating Outlook with other Microsoft Office applications
Using Outlook with Microsoft Teams
Collaboration features (sharing calendars, delegating access, etc.)

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10. Troubleshooting and Tips

Common Outlook issues and how to resolve them.
Tips for optimizing Outlook performance.
Resources for further learning and support

Course Assessment:

Weekly quizzes to assess understanding.
Hands-on projects to apply knowledge.
Final project: Create a professional document showcasing various Outlook skills.